Level of Service Catalogue 2019-20

                                ACTIVITY                                          SERVICE LEVEL TARGET
Procurement operations
[Includes negotiating and regularly reviewing existing supply arrangements and licensing arrangements for specialist
software, scheduling procurement needs for tender/EOI level activities and managing the tender process, providing
specialist procurement advice and reviewing tender/EOI documentation, lodging advertisements for tender/EOI
procurement activities, monitoring purchase orders and providing regular updates to Council through the departmental
quarterly update]

Scheduled activities                Procurement analysis (suppliers/highest    Ad hoc - ongoing.
                                    spend etc.)
                                    Procurement tools subscriptions (e.g.      Annual review
                                    ArcBlue, Vendor Panel)
                                    Input to departmental updates to Council   Quarterly
                                    Capital works procurement meetings         Monthly (ongoing review throughout
                                    (project delivery & civil operations)      the year)
                                    Departmental Purchasing Officers           Monthly (or as required)
                                    meetings
                                    Supplier panel arrangements (# xx          Aim is to recall prior to expiry of an
                                    various terms)                             existing contract (if warranted)
                                    Monitoring and review of outstanding       Monthly
                                    Purchase Orders
                                    Response to general procurement            Same day or generally within 2
                                    enquiries (internal)                       business days (depending on
                                                                               complexity of issue)
Reactive activities                 ITT/EOI/ITQ - Request to raise new         Within 2 business days
                                    number within Contracts Register
                                    ITT/EOI – review of draft document and     Within 3-5 business days (initial
                                    provide advice                             review)
                                    ITT/EOI – full support through draft       As agreed with relevant officer
                                    document development and finalisation      (subject to other work priorities)
                                    for advertising
                                    ITT/EOI – public advertising               Minimum 5 business days prior to
                                    (Note: newspapers require proofs and       advertising date.
                                    payment to be actioned 5-days in
                                    advance of proposed advertisement
                                    date)
                                    Oversight/probity/governance for           As required – advice usually provided
                                    tender/EOI evaluation                      immediately or within 3-5 business
                                                                               days (depending on complexity of
                                                                               issue).
                                    ITT/EOI – contract award                   Within 2-3 business days of Council
                                                                               decision.
                                    ITT/EOI – contract signing                 Successful tenderer required to return
                                                                               signed agreement within 10 business
                                                                               days.
                                    Staff induction/refresher training         As required.

Organisation supply arrangements
[Includes Noosaville Depot stores operations and supply arrangements such as stationary, personal protective
equipment etc.]
Scheduled work                      Stores operations                      6.30am – 3.00pm daily
                                                                             Excluding RDO Mondays
                                    Electricity supply arrangement (Local    Reviewed every 3 years.
                                    Buy)
                                    Stationary supply arrangement (Local     Annual review.
                                    Buy)
                                    Stationary supply reports                Monthly

Reactive work                      PPE supply arrangement, e.g. clothing,      Weekly
                                   boots, safety glasses (Local Buy)
                                   Traffic / signs supply arrangement          As Required
                                   (Local Buy)



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