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Level of Service Catalogue 2019-20
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ACTIVITY SERVICE LEVEL TARGET
Trees fallen 5 business days
Weed spraying 10 business days
Playground repairs/furniture repairs 10 business days
Operations
[Activities including mowing and cleaning work, graffiti removal and repairs to vandalism]
Cyclic Inspections Turf maintenance (mowing) contract Monthly – based on approx. 30 sites
generated ad hoc by Work Order
system.
Open space cleaning contracts Monthly
(contractor performance checks)
Scheduled work Turf maintenance (mowing contract)5 Category 1 – 32 cuts (very high profile
– only 2 parks sites)
Category 2 - 22 cuts per annum (high
profile areas)
Category 3 – 18 cuts per annum
(local roads/rural)
Category 4 – 10 cuts per annum (site
specific)
Cleaning & litter pick-up (includes
BBQ cleaning)6
Peregian Beach; Sunshine Beach; Daily
Sunrise Beach; Noosa Junction;
Noosa Heads; Noosaville & Tewantin
commercial area precincts
McGregor Park, Noosaville Weekly
Boreen Point & Cooroy - commercial 3 x week
area precincts
Cooran & Kin Kin - commercial area 2 x week
precincts
SSB Skatepark – cleaning & bins Daily
emptied
Reactive work [customer Issue Target days to complete
requests]
Graffiti / Vandalism 10 business days
Note: Council endorsed Graffiti Policy
dated 24 August 2014 provides that
upon notification of a graffiti incident a
graded approach is taken to removal:
- Obscene, racist & other 24 hours
offensive material
- Large areas of graffiti or in 3 business days
highly visible
- Minor graffiti incidents 14 business days
Mowing 10 business days
Cleaning issues 20 business days
Page 133
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