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Level of Service Catalogue 2019-20
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SERVICE DELIVERY MODEL
There is a mix of in-house and external contractors to deliver this service.
KEY SERVICE METRICS
Measure Metric Benchmark Comparison
TBA - Cost per ha to maintain recreation parks $xx/ha Can be benchmarked against
Queensland Department of Local
Note: Cost capture currently includes a range of Government Comparative Information
activities relating to other services (e.g. contract however it appears that NSC dataset
services for toilet cleaning, beach & road cleaning in provided to the department may
public open spaces are charged to Parks Maintenance). include natural areas/bushland
More accurate information will be available with future reserves. Also local governments will
improvements to current cost allocation approach. vary in terms of presentation standards
& community expectation.
PERFORMANCE MEASURE
Service Indicator Performance Measure Methodology
Recreation Parks Satisfaction Noosa community Community satisfaction mean
satisfaction mean rating performance rating from the LGAQ
score compared to the State Community Satisfaction Tracking
mean rating score (out of Survey for Provincial areas for:
optimum rating of 5).
Theme: Community Lifestyle Services
NSC mean State mean Function: Parks, Playgrounds & Public
rating (2019) rating (2017) Amenities
4.00 3.85
1 Refer to Asset Responsibility Matrix.
2 Source – Asset Register as at Nov 2017 and Recreation Parks Count from mapping layer open spaces classified as
Parks & Gardens – subject to further validation.
3 Source Road Landscaping Maintenance Contracts - 1718Q014
4 Reactive maintenance requests are assessed as to warrant for work and available budget – emergencies responded
to same day.
5 This work is done under Local Buy Contract LBNA03 “Mowing, Slashing and Vegetation Control Services”
6 Source - Contract Cleaning Open Public Spaces & Amenities 1617T113. Category 1 Parks - Noosaville Foreshore
& Peregian Village Square.
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