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Level of Service Catalogue 2019-20
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Service Listing 1 of 5
Service Output ROAD NETWORK
Provision and maintenance of an integrated, safe and serviceable road
transport network comprising roads, bridges and car parking.
Service Activity Sealed Roads
The activities include repairs to the road surface, shoulders and table
drains as well as maintenance of allied road furniture such as guardrails,
barriers and other structures, streetscape furniture & fittings, providing and
maintaining signage and line-marking and street sweeping/cleaning.
Responsible Area Department Branch
Infrastructure Services Civil Operations Branch (Civil Works &
Maintenance)
Cost Centres Sealed Roads 2001
Hastings St Maintenance Levy 2022
Signs & Lines 2003 (actual costs captured to WO
Cost Centre 2001)
Road Furniture 2006 (as above)
Vegetation 2008 (as above)
Traffic Operations 2012
Department Management – Director 1900
Infrastructure Services
Management Civil Operations 2000
Works Operations Coordination 2021
Works Operations 2704
Key statistics1 670 km of sealed road
Legislative responsibility to Local Government Act 2009
provide this service Land Act 1994
ACTIVITY SERVICE LEVEL TARGET
Road surface maintenance
(Defects monitoring, pothole patching & pavement repairs, road shoulder & table drain maintenance)
Cyclic Inspections Scheduled surface/pavement Six monthly
inspections in all Work Zones
In addition ad hoc inspections are
undertaken in conjunction with regular
patrol patching maintenance
Scheduled work2 As identified from inspections (defects & proactive interventions) to maintain
asset serviceability other than as identified below.
Hastings St additional works (levy)
Pressure washing coloured concrete Twice a year / levy covers 1 extra
zones (includes pedestrian crossings service
and some footpath areas)
Reactive work (customer Issue Target days (to advise customer of
requests) 3 outcome)
All maintenance requests 20 business days
Removal of dead animal from road 3 business days
Page 135
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