Level of Service Catalogue 2019-20

                                  ACTIVITY                                              SERVICE LEVEL TARGET
Road furniture maintenance
(Defects monitoring and repairs to guardrails, barriers, guide markers, retaining walls, traffic control devices &
streetscape structures etc.)
Cyclic Inspections                  Bus Shelters                                 Six monthly


Scheduled work                        Pressure Clean Bus Shelters                 Six monthly

                                      Hastings St additional works (levy)

                                      Clean and reseal:
                                       black stone walls & sandstone             Annual
                                          tops
                                       stone pitched walls                       Every 3 years
                                       seating and bollards.                     Annual

Reactive work (customer            All requests for maintenance.             20 business days (target)
requests)
Signs & lines maintenance
(Provision and maintenance of signs and line-marking within the sealed road network)
Cyclic Inspections                 Hinterland Work Zones                     Six monthly
                                   Coastal Work Zones                        Three monthly

Scheduled work                        As identified from inspections (defects & proactive interventions) to maintain clear
                                      direction for motorists and pedestrians.

Reactive work (customer             All requests for maintenance.               20 business days (target)
requests)
Road verge maintenance
(Verge slashing, vegetation height & width clearing to improve visibility etc.)
Cyclic Inspections                  No scheduled inspections – work is based on the maintenance schedule.

Scheduled work                        Hinterland Work Zones 1-6                   Six monthly
                                      Coastal Work Zones 7-9                      3 monthly

                                                                                  Claude Batten Drive is checked weekly
                                                                                  by Arborist & internal chipper crew due
                                                                                  to nature of vegetation in that location.

Reactive work (customer             All requests for maintenance.           20 business days (target)
requests)
Street Cleaning
(Scheduled and reactive mechanical and manual cleaning of sealed street pavements and kerbs in urban areas to
provide good amenity, reduce risk of stormwater drainage blockages, and help protect water quality in our rivers by
reducing the amount of debris and leaves that enter stormwater drainage)
Cyclic Inspections                  Public spaces cleaning contract -       Monthly – locations for inspection
                                    manual street cleaning/litter pick up   selected ad hoc

Scheduled work                        Mechanical street sweeping (Contract) 4     Frequency (approx.)
                                       Commercial precincts (Tewantin,           Weekly
                                         Noosa Junction, Gympie Tce,
                                         Noosaville, Sunshine Beach,
                                         Munna Pt. Caravan Park Peregian
                                         Beach – defined streets)

                                      Note: Hastings St excluded as
                                      manually swept under separate
                                      contract)

                                         Other commercial precincts              Fortnightly
                                          (Cooroy, Pomona, Cooran, Noosa
                                          Dr, Noosa Civic, Mary, Gibson,
                                          Thomas Streets Noosaville)

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