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Level of Service Catalogue 2019-20
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ACTIVITY SERVICE LEVEL TARGET
High Profile Car Parks (Hastings St Fortnightly
Maze car park, Noosa Heads Lions
Car Park)
Other High Profile (Boreen Point Monthly
high profile streets & Caravan
Park)
Industrial Estates Monthly
Arterial & distributor roads Fortnightly
(Eumundi-Noosa Rd, Leslie Av,
Cooyar St, Reef St, Hilton Tce)
Arterial & distributor roads Monthly
(David Low Way, Cooroy-Noosa
Rd, Park Rd, Beckmans Rd,
Walter Hay Dr, Eenie Creek Rd,
Weyba Rd, Heathland Dr,
Edwards St)
Residential streets Quarterly
Manual street cleaning/litter pick-up
(Contract)5
Peregian Beach; Sunshine Beach; Daily
Sunrise Beach; Noosa Junction;
Noosa Heads; Noosaville &
Tewantin
Boreen Point & Cooroy 3 x week
Cooran & Kin Kin 2 x week
Hastings St additional works (levy)
Weekly extra service to clean stainless Weekly
steel, refuse bin surrounds etc.
Reactive work (customer Issue Target days (to advise customer of
requests) outcome)
General maintenance requests 20 business days
Dead animal removal (cleaning) 3 business days
SERVICE DELIVERY MODEL
Can insert text or a table
(Internal / contract)
KEY SERVICE METRICS
Measure Metric Benchmark Comparion
Cost per km for sealed road maintenance $7,208 per km (FY2016/17 actuals $7,617,897 / 577.6
km)
(FY 2017/18 actuals $4,829,061 / 670 km)
= $13,189 per km
Cost per rateable property to maintain sealed roads $160.97 per (FY2016/17 actuals $5,568,780 /
rateable property 30,000 rateable properties)
(FY 2017/18 actuals $4,829,061 / 30,000 rateable
properties) = $186 per rateable property
Page 137
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