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Level of Service Catalogue 2019-20
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ACTIVITY SERVICE LEVEL TARGET
Road furniture maintenance
(Defects monitoring and repairs to guardrails, barriers, guide markers etc.)
Cyclic Inspections Defects are captured as part of the inspection process for road surface
maintenance.
Scheduled work As identified from inspections (defects & proactive interventions) to maintain
asset serviceability.
Reactive work (customer 20 business days to completion
requests)
Signs maintenance
(Provision and maintenance of signage within gravel road network)
Cyclic Inspections5 Hinterland Work Zones 1-6 6 monthly
Coastal Work Zones 7-9 3 monthly
Scheduled work Hinterland Work Zones 1-6 6 monthly
Coastal Work Zones 7-9 3 monthly
Reactive work (customer 20 business days to completion
requests)
Road verge maintenance
(Verge slashing, vegetation height & width clearing to improve visibility etc.)
Scheduled work Hinterland Work Zones 1-6 Six monthly
Coastal Work Zones 7-9 3 monthly
Reactive work (customer All maintenance requests 20 business days
requests) Removal of dead animal 3 business days
SERVICE DELIVERY MODEL
The service is predominately delivered in-house with use of external contractors as required.
KEY SERVICE METRICS
Measure Metric Benchmark Comparison
Cost per km for gravel road maintenance $6,916 per km FY 2016/17 actuals $1,231,785
/ 177 km
(FY 2017/18 actuals $1,362,447 / 197 km) = $6,959 per km
Cost per rateable property to maintain gravel roads $45 per rateable FY 2016/17 actuals $1,231,785
property / 30,000 rateable properties
(FY 2017/18 actuals $1,362,447 / 30,000 rateable = $41 per rateable property
properties)
PERFORMANCE MEASURE
Service Indicator Performance Measure Methodology
Road network – Gravel Satisfaction Noosa community satisfaction Community satisfaction mean
Roads mean rating score compared to performance rating from the LGAQ
the State mean rating score (out Community Satisfaction Tracking
of optimum rating of 5). Survey for Provincial areas for:
NSC mean State mean Theme: Basic Services &
rating (2019) rating (2017) Infrastructure
Function: Road Maintenance
3.47 3.28
1 Source asset management system Oct 2017 – data subject to further validation.
2 Source Recurrent Maintenance Manual
3 Works are prioritised and subject to available budget.
4 Reactive maintenance requests are assessed as to warrant for work and available budget – emergencies responded
to same day.
5 Same as Note 2
Page 140
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