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Level of Service Catalogue 2019-20
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Service Listing 3 of 5
Service Output ROAD NETWORK
Provision and maintenance of an integrated, safe and serviceable road
transport network comprising roads, bridges and car parking.
Service Activity Bridges
The activities include cyclic inspections and routine scheduled
maintenance to ensure structures achieve optimum service life.
Responsible Area Department Branch
Infrastructure Services Civil Operations Branch (Civil Works &
Maintenance)
Cost Centres Bridges 2004
Department Management – Director 1900
Infrastructure Services
Management Civil Operations 2000
Works Operations Coordination 2021
Works Operations 2704
Key Statistics1 Total 181 (Includes 57 road bridges and 124 pedestrian bridge structures)
Legislative responsibility to Yes
provide this service Local government has responsibility for road reserves and associated transport
infrastructure.
ACTIVITY SERVICE LEVEL TARGET
Maintenance
(Checks and maintenance works to ensure general serviceability of the structure – includes immediate approaches,
the sub-structure, deck and fixtures)
Cyclic Inspections Level 1 – Routine Maintenance 6 monthly
Level 2 – Condition Rating 5 yearly or if identified from Level 1
Inspections
Level 3 – Detailed Structural As identified from Level 2 Inspections
Scheduled works As identified from inspections (defects & proactive interventions) to maintain
asset serviceability. 2
Bridge protection treatments Annual termite treatments for timber bridges (contractor)
(pests)
Reactive work (customer 20 business days to completion3
requests)
SERVICE DELIVERY MODEL
Service is provided internally with external specialist technical consultants engaged as required.
KEY SERVICE METRICS
Measure Metric Benchmark Comparison
Cost of bridge maintenance activities per rateable $62 per rateable FY 2016/17 actuals $2,086,065 /
property property 30,000 rateable properties = $69 per
rateable property
(FY 2017/18 actuals $1,860,312 / 30,000 rateable
properties)
Page 141
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