Level of Service Catalogue 2019-20

 KEY SERVICE METRICS
 Measure                                                         Metric       Benchmark Comparison
     o Signalised Intersection – DoS 0.70 (DoS 0.90)
   -   Percentage of intersections exceeding acceptable
       degrees of saturation
  Free Holiday Bus Program
   - Percentage increase in patrons from previous years.
  Walk-and-Ride (Schools) Program
   - Percentage increase in patrons from previous years.
   - Percentage change in parent car parking demand.


 PERFORMANCE MEASURE
 Service            Indicator                Performance Measure              Methodology
 Traffic Management Satisfaction4            Noosa community satisfaction     Community satisfaction mean
                                             mean rating score compared to    performance rating from the LGAQ
                                             the State mean rating score      Community Satisfaction Tracking
                                             (out of optimum rating of 5).    Survey for Provincial areas for:
                                             NSC mean        State mean       Theme: Basic Services & Infrastructure
                                             rating (2019)   rating (2017)    Function: Traffic Management
                                             3.40            3.45



1 Refer to Asset Responsibility Matrix for specific areas of responsibility

2 Maintenance and installation of Counters managed by Asset Management.        Some permanent counters have not
operated properly since 2014 limiting data collection capabilities and these are in the process of being reviewed.
3 Currently no arrangements in place to recover costs associated with traffic engineering staff undertaking these

assessments on behalf of Property Branch. Arrangements need reviewing to ensure equitable.
4 Traffic Management covers a broad area within Noosa Council, from general customer requests to road safety

investigations, to heavy vehicle permits, to travel behavior change programs – there can be significant variation in
satisfaction levels. As an example, a customer requests for infrastructure may be unsupported if it is dangerous or
unsuitable for the wider community, yet this decision may result in a dissatisfied customer. Whilst there are few other
measurements that can be used, caution should be used when analyzing satisfaction levels as a measure of
performance of traffic management issues.




                                                                                                        Page 164