Level of Service Catalogue 2019-20

                                  ACTIVITY                                            SERVICE LEVEL TARGET
Explanatory note:

The State is responsible for the provision of public transport through the issue of contracts to providers in the South
East Queensland integrated mass transit area which includes the Noosa Shire local government area – refer
Transport Operations Act 1994.

While local government funds the cost of provision of public transport infrastructure (bus shelters / bus stops, etc),
the State has been providing funding on a 50/50 basis to assist local government to reach disability access
compliance. All requests for new shelters and stops go via Translink in the first instance.

Maintenance
Regular inspections and work to maintain public transport assets including shelters, solar power, seats, J-poles, bins,
etc. Note however that provision and maintenance of bus stop signage and timetables is responsibility of Translink.
Cyclic inspections                 Bus shelters / taxi ranks (hinterland)    Inspect annually
                                   Bus shelters / taxi ranks (coastal)       Inspect every 4 months
                                   Bus stops                                 Inspect annually

Scheduled work                         As identified from inspections (defects & proactive interventions) to maintain
                                       asset serviceability as well as specific works detailed below: 3
                                       New style bus shelters (aluminium         Annual (minimum).
                                       frame with timer fixings) – implement
                                       Maintenance Manual dated 18th
                                       October 2016 actions including:
                                       - Clean aluminium framing
                                       - Repaint timber fixings
                                       - Implement electrical and solar
                                           maintenance checks & rectify

Reactive work [customer                Bus shelter / bus stop asset             20 business days
requests]4                             maintenance

Operations
Activities including cleaning, graffiti and vandalism repairs, etc.
Reactive work5                           Graffiti                               2 business days
                                         Vandalism                              20 business days
                                         Bus shelter lights                     20 business days

Programs
Initiatives are aimed at providing public transport options to localities where no public bus service is provided by
Translink. For programs aimed at reducing congestion refer Traffic & Transport Service Activity (Sheet 1 of 3) –
Traffic Management & Operations.
Scheduled activities                  Flexilink Taxi Service – Boreen            Monday to Saturday – 3 return trips per
                                      Point to Tewantin and return               day with prescribed departure and
                                                                                 arrival times. (subject to bookings)
                                      Council Cabs - one service per week for each locality as follows:
                                      Suburb                                     Drop Off / Pick Up            Day
                                                                                 Location
                                      Noosaville                                 Noosa Civic, Tewantin or Tuesday
                                                                                 Wallace Drive Noosaville
                                      Noosa Heads, Sunshine Beach,               Noosa Fair - Noosa            Wednesday
                                      Sunrise Beach, Castaways Beach,            Heads
                                      Marcus Beach, Peregian Beach,
                                      Lake Weyba
                                      Tinbeerwah, Tewantin, Cooroibah            Poinciana Avenue,             Wednesday
                                                                                 Tewantin, Noosa Civic,
                                                                                 Wallace Drive Noosaville
                                      Cooroy, Federal, Black Mountain,           Emerald Street, Cooroy        Thursday
                                      Cooroy Mountain, Lake Macdonald
                                      Pomona, Cooran, Kin Kin                    Memorial Avenue,              Thursday
                                                                                 Pomona
Reactive                              Enquiries/complaints (transport            No defined level of service – matters
                                      programs)                                  generally dealt within 5 business days.
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