Level of Service Catalogue 2019-20

 SERVICE DELIVERY MODEL
 This service is predominately internally managed and delivered other than for contract services such as the Flexilink
 and Council Cabs service.



 KEY SERVICE METRICS
 Measure                                                       Metric          Benchmark Comparison
 Cost per rateable property for operating costs                $14.65 per      Queensland Department of Local
 associated with public transport infrastructure &             annum / per     Government comparative data not
 programs supporting public transport (methodology             rateable        available.
 below)                                                        property
 Total of:                                                                     Difficult to benchmark with comparative
                                                                               local governments (Cat 3) due to
 a) Estimated Operating Costs $70,000 (based on half
                                                                               variations in the type of services
    year spend in 2018/19 of $35,000) - to maintain
                                                                               provided.
    public transport infrastructure (excluding capital
    works); plus
 b) Capital Works Costs FY2017/18 $300,000 – for
    Council to meet new public transport infrastructure
    requirements to serve the community (Note Translink
    contributed $300,000 also, totalling a spend of
    $600,000); plus
 c) Actual Transit Levy funded activities FY2017/18
    $76,914 - includes Flexi-link taxi service and Council
    Cabs program. (Other activities are traffic
    congestion / reduction related and are excluded i.e.
    free holiday buses and the walk-and-ride program
    which are referenced under Traffic & Transport
    Service Activity (Sheet 1 of 3) – Traffic Management
    & Operations).
 Divided by 30,500 rateable properties.



 PERFORMANCE MEASURE
 Service          Indicator                Performance Measure                 Methodology
 Public Transport Satisfaction             Noosa community satisfaction        Community satisfaction mean
 Infrastructure                            mean rating score compared to       performance rating from the LGAQ
                                           the State mean rating score (out    Community Satisfaction Tracking Survey
                                           of optimum rating of 5).            for Provincial areas for:

                                           NSC Mean            State Mean      Theme: Basic Services & Infrastructure
                                           Rating (2019)       Rating (2017)   Function: Public Transport

                                           3.26                3.03



1 Refer to Asset Responsibility Matrix for specific areas of responsibility
2 State Funding Deeds state that Council agrees and acknowledges that it is the provider and operator of all

  passenger transport infrastructure on public roads, lands and waters defined by the Local Government Act 2009
  (Qld) within its local government area for the purpose of the Standards.
3 Works are prioritised and subject to available budget.
4 Works are prioritised and subject to available budget.
5 Works are prioritised and subject to available budget.




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