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Level of Service Catalogue 2019-20
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Service Listing 3 of 3
Service Output TRAFFIC & TRANSPORT MANAGEMENT
Provision of an efficient and safe transport network as well as provide
facilities, programs and advocacy supporting public transport.
Service Activity Noosa North Shore Ferry
The activities include contract management and administration of the
cross river ferry providing vehicular and pedestrian access to the Noosa
North Shore for residents and visitors.
Responsible Area Department Branch
Corporate Services Property Branch
Cost Centre Commercial Properties 1510
Management Property & Facilities 1500
Key Statistics Crossing data (per annum 391,384
FY2017/18)
Legislative responsibility to Local Government Act 2009 – Section 80B
provide this service A local government has the exclusive right to provide (and to lease) a ferry
service across a watercourse if the land that forms both banks of the
watercourse is in its local government area.
ACTIVITY SERVICE LEVEL TARGET
Contract management & administration
[Activities include tender request & evaluation and contract management and administration]
Availability Operates 365 days of the year with a service approx. every 10 minutes
between the following hours:
Friday & Saturday 5:30 am to 12:20 am
Sunday to Thursday 5:30 am to 10:20 pm
Cyclic Inspections WHS Inspections Annual
Scheduled Work Tender recall Every 10 to 15 years
Note: Current contract extended on 1
July 2019 for an additional 3 years by
mutual agreement with the remaining
2 year extension period to be further
considered prior to lease expiry.
Financial audit (spot check – Annual
additional to formal audit process)
Independent accredited marine Every 2 years
surveyor inspection (by contractor)
Reactive work [customer Complaints regarding the service No defined service level – generally
requests] dealt with in 10 business days
depending on complexity.
Page 168
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