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Level of Service Catalogue 2019-20
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SERVICE DELIVERY MODEL
Internally managed contract – externally delivered.
KEY SERVICE METRICS
Measure Metric Benchmark Comparison
Return per rateable property per annum $14 Return per rateable property per
(FY 2017-18 $420,163/30,000) annum
FY 2016-17 $413,138/30,000
= $14
PERFORMANCE MEASURE
Service Indicator Performance Measure Methodology
Transport - Noosa Quality Percentage of time that Contractor monthly reporting to include
North Shore Ferry service level has been met outages, duration, cause and duration
compared to contracted 2 ferries have been operating.
hours (i.e. 1 ferry in
continuous operation as per
timetable and if more than
20 vehicles queued 2 ferries
to be operating).
= TBA
Page 169
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