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Level of Service Catalogue 2019-20
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Service Listing 1 of 3
Service Output WASTE & RESOURCE MANAGEMENT
Collection, disposal and resource recovery of solid & liquid wastes.
Service Activity Waste Collections
The activities include contract management for collection of general
waste, recyclables and green waste from commercial and domestic
premises, special events, bulk kerbside collection, holding tank effluent;
as well as investigating and responding to illegal dumping & littering
issues.
Responsible Area Department Branch
Community Services Waste & Environmental Health
Cost Centres Waste Collection 1903
Waste Holding Tanks (liquid waste) 1909
Key Statistics # Services per month waste, recycling 210,022 at 30/6/2018
garden waste wheelie bins(approx.)
# Properties serviced septic pump out 82 at 30/6/2018
# Surveillance cameras (illegal 8
dumping)
Legislative responsibility to Waste Reduction & Recycling Act 2011
provide this service
ACTIVITY SERVICE LEVEL TARGET
Waste contract management & administration
[Development, evaluation & award of the major waste collection contract which includes landfill operations]
Scheduled activities Contract development, re-tender, Every 10 years
evaluation and award (solid waste) (Contract 7 years + 2 year + 1 year
options)
Contract operational / toolbox meetings Weekly
Contract management meetings & Monthly
reporting
Contractor payments (checking & Monthly
authorisation)
Reactive work [customer Complaints/compliments re contractor 3 business days
requests] or contract related issues
(noise/damage to property etc.)
Conditioning large Development As required in accordance with
Approvals for Waste Infrastructure & development assessment statutory
Service requirements time frames
Site meetings to resolve waste service No designated service level – issues
issues (contractor/council) generally resolved within 3 business
days (varies depending on
complexity of issue)
Page 170
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