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Level of Service Catalogue 2019-20
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ACTIVITY SERVICE LEVEL TARGET
Slashing firebreak at Cooroy
expansion area - approx. 12
mows per annum
Weed control Monthly spraying – All sites
Pathway sweeping (Tewantin & Weekly
Pomona Bush Gardens only)
Reactive work Request to reserve a grave or ashes No defined level of service – generally
site within 2 business days
Application for burial site No defined level of service – generally
within 1 business days
Application for ashes site No defined level of service – generally
within 2 business days
Grave preparation No defined level of service – generally
within 2 business days
Burials & ashes interments As required (subject to applicant
timelines & Council resource
availability)
Burial notifications Within 7 days of burial
Note: Births, Deaths and Marriages
Registration Act 2003 & Regulation
2015 (the operator of a cemetery is
required to notify the Registrar within 7
days after disposal of a human body
so that the Death Certificate can be
issued within 14 days statutory
period).
Pouring moulds for concrete lawn Ongoing (as required)
plaque bases; piers for ashes in bush
gardens
Headstone/plaque installations As required
Maintenance of cemetery Ongoing (as required)
records/databases and mapping
Grave top up & surface improvements As required – all sites
Litter pick-up Weekly – all sites
All requests/enquiries incl. burials, 5 business days (target for
headstone/plaque supply & install; completion)
family history research requests etc.
Note: Family history research is not
given priority and can take longer to
complete (subject to availability of
records/workloads).
SERVICE DELIVERY MODEL
Predominately provided internally with contractor support for operational services such as mowing and supply
arrangements.
Page 17
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