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Level of Service Catalogue 2019-20
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KEY SERVICE METRICS
Measure Metric Benchmark Comparison
Cost of service per rateable property
2017/18 net cost $101,359 / 30,000 rateable $3.38 /per rateable 2016/17 net cost $76,723 / 30,000 =
properties property $2.56 per rateable property
PERFORMANCE MEASURE
Service Indicator Performance Measure Methodology
Cemeteries Satisfaction Noosa community satisfaction Community satisfaction mean
mean rating score compared performance rating from the LGAQ
to the State mean rating score Community Satisfaction Tracking
(out of optimum rating of 5). Survey for Provincial areas for:
NSC mean State mean Theme: Basic Infrastructure
rating (2019) rating (2017) Function: Community Health
(includes Cemeteries)
3.71 3.57
1 Reactive maintenance requests are assessed as to warrant for work and available budget – emergencies responded
to same day.
Page 18
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