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Level of Service Catalogue 2019-20
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ACTIVITY SERVICE LEVEL TARGET
Waste Collection Operations
[Provision of bins and collection of solid waste by specialist vehicles and transport to landfill and liquid waste to
sewage treatment plants]
Availability Solid waste collection service is conducted every day of the week including
public holidays (based on a roster for locations and type of collection (general
waste, recyclables and green waste).
Scheduled work General waste collection – domestic Weekly
General waste collection – commercial Range daily to weekly – depending
on specific business needs.
Recyclables and green waste collection Fortnightly
- domestic
Recyclables and green waste collection Range daily to weekly – depending
- commercial on specific business needs.
Street bins collection (frequency Range from daily in low season to 3
depends on location/level of use) times a day in peak periods.
Construction and maintenance of large As required or upon complaint – no
bin storage areas - Hastings St, defined service level.
Peregian Beach, Noosa North Shore
Washing/cleaning street bins High Profile Areas – Fortnightly
Other areas – Quarterly
Transfer Station Bulk Bin Servicing Range from daily at Eumundi Rd and
approx. twice weekly at Pomona and
Cooroy
Kerbside bulk waste collection Annual (or as determined by Council
resolution)
Reactive work [customer Issue Target for completion
requests] Missed service (includes solid & liquid 3 business days
wastes)
New/damaged/stolen bins 5 business days
Illegal dumping/littering 5 business days
Dog bag dispenser (new) 5 business days
Extra services (includes dog bins) 1 business day
Contaminated waste 3 business days
Liquid Waste Collection (Holding Tank Pump-outs)
[Contract development, evaluation, award & administration for collection of liquid waste from sewage holding tanks
located on private and Council properties]
Scheduled activities Contract development, evaluation & Every 4 years
award
(Note: 2 years from 27th June 2016 to
26th June 2018 plus 2 x 1 year
extensions)
Scheduled pump—outs of holding tanks Weekly to 4 monthly (site specific)
Reactive activities Contract management meetings As required
Request for extra service – holding tank 3 business days
pump out
Page 171
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