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Level of Service Catalogue 2019-20
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SERVICE DELIVERY MODEL
Collection services are exclusively provided by contracts with internal resources providing contract management &
administration and related waste management activities.
KEY SERVICE METRICS
Measure Metric Benchmark Comparison
Annual charge 2018/19 for a 240L domestic waste and $280 $287 (Gympie – excluding Rainbow
recycling bin (compared to equivalent Cat 3 Local Beach township)
Government)
PERFORMANCE MEASURES
Service Indicator Performance Measure Methodology
Waste Management Satisfaction Noosa community satisfaction Community satisfaction mean
(Collections) mean rating score compared performance rating from the LGAQ
to the State mean rating score Community Satisfaction Tracking
(out of optimum rating of 5). Survey for Provincial areas for:
NSC mean State mean Theme: Basic Services &
rating (2019) rating (2017) Infrastructure
4.08 3.90 Function: Waste Management
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