Original source · versioned page text
Level of Service Catalogue 2019-20
Very large file: it may take a few minutes
The original of this document is very large (11.8 MB). Opening the original or downloading it may take a few minutes. Please be patient and don't click again. The page text is quick to read. If you are on mobile data, it is best to wait until you are on Wi-Fi.
Text sections have not been matched to the original PDF pages. Use the original document to check page numbers.
ACTIVITY SERVICE LEVEL TARGET
Reactive activities Reactive building maintenance - As Subject to work area response time
required, work order requests to frames.
relevant Council dept.
Volunteer coordination includes Generally initial application and
applications, assessment and phone contact processed within five
inductions and management. (5) business days.
Full process may take up to 8-12
weeks (involves face-to-face
meeting, assessment, application for
Blue Card to be completed and
received from Govt, induction and
introduction to volunteer activity).
General enquiries/complaints (in No defined service level – response
person, by phone or online) generally provided within 2 business
days (subject to complexity of issue)
Ancillary Exhibition Spaces
[Council provides ancillary exhibition spaces with Noosaville Library and The J. These are non-curated spaces and
exhibitions are considered upon application.]
Opening hours Noosaville Library As per Library opening hours
The J As per The J opening hours
Scheduled activities Exhibition rotations 4 to 6 Weekly
Reactive activities Application processing Up to 4 weeks
Butter Factory Arts Centre, Cooroy
[The converted old Butter Factory together with the adjoining potter’s kiln and shed is owned by Council and
operated by the Cooroy Futures Group under a three year management agreement with operational funding
provided by Council for the facility to operate as an arts exhibition, workshop & events venue]
Opening hours Tuesday to Friday 10.00am to 3.00pm
Saturday 10.00am to 12.00noon
Closed Mondays, public holidays and during exhibition changeovers
Scheduled activities Review of management arrangement 3 years from 2016
Performance review Bi-annual
Building inspection Annual
Reactive Reactive building maintenance - As Subject to work area response time
required, work order requests to frames
relevant Council dept.
Curatorial and operational advice & As required
support
SERVICE DELIVERY MODEL
The delivery of visual arts services is a blended model offering different tiered services. Council directly delivers a
category A regional gallery to provide high quality curated and touring exhibitions and programs. The small multi-
skilled team work across all elements of the gallery services. A community arts space and gallery is offered through
the Butter Factory under a community managed model with Council support. Council’s visual arts services work
towards achieving the required standards under the National Standards for Australian Museums and Galleries
v1.5 September 2016
Page 29
See the original
The page text is free to read. Viewing or downloading an original file needs an account.
Log in to see the originalLog in to download the original file
Very large file: the download may take a few minutes. If you are on mobile data, it is best to wait until you are on Wi-Fi.
Searchable page text hides email addresses. Original files are unchanged and may show email addresses.