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Level of Service Catalogue 2019-20

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KEY SERVICE METRICS
Measure                                                 Metric               Benchmark Comparison
Noosa Regional Gallery

2017/18 net cost to 30,000 rateable properties          per property         2016/17 net cost
inclusive of depreciation and internal charges $942k    $31                  $761,491/30,000 = $25
exclusive of depreciation and internal charges $634k    $21                  $459,533/30,000 = $15

2017/18 Cost per visit 47,403                           per visit            2016/17 visits 42,711
inclusive of depreciation and internal charges          $20                  $18
exclusive of depreciation and internal charges          $13                  $11

Butter Factory Arts Centre

2017/18 net cost to 30,000 rateable properties          per property         2016/17 net cost
inclusive of depreciation and internal charges $194k    $6                   $248,270/30,000 = $8.29
exclusive of depreciation and internal charges $185k    $6                   $168,986/30,000 = $5.63

2017/18 Cost per visit 16,526                           per visit            2016/17 visits 12,284
inclusive of depreciation and internal charges          $12                  $20
exclusive of depreciation and internal charges          $11                  $14




PERFORMANCE MEASURE
Service           Indicator                 Performance Measure              Methodology
Cultural Venues & Satisfaction              Noosa community satisfaction     Community satisfaction mean
Programs                                    mean rating score compared       performance rating from the LGAQ
                                            to the State mean rating score   Community Satisfaction Tracking
                                            (out of optimum rating of 5).    Survey for Provincial areas for:

                                                                             Theme: Community Lifestyle
                                                                             Services
                                                                             Function: Cultural & Entertainment
                                                                             Facilities
                                            NSC mean        State mean
                                            rating (2019)   rating (2017)

                                            3.87            3.71




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