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Level of Service Catalogue 2019-20
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ACTIVITY SERVICE LEVEL TARGET
Marketing –including social media, E- Monthly (or as required)
newsletter “What’s on at The J”
Lease arrangements USC Initial 10 year term + 2 X 5yr options
USC Sublease to TAFE to 31 Dec 2026
Lease arrangements Noosa FM Revised lease under development
with 2 year term + 3 X 1yr options to
31 Dec 2023.
Cleaning Nightly
Security patrols Nightly
Pest control Quarterly
Termite Inspection Quarterly
Evacuation testing Annually
Air-conditioning Ducted – Monthly
(managed through Buildings & Split systems - Quarterly
Facilities)
Fire systems testing Monthly
(managed through Buildings &
Facilities)
Reactive work Enquiries/complaints No defined service level but
generally completed within 2
business days.
Bar/kiosk operation for events Event specific as required
SERVICE DELIVERY MODEL
The facility is managed and operated in-house with programs largely delivered through venue hire to external
commercial promoters & community organisations with some limited Council organised entrepreneurial
performances.
KEY SERVICE METRICS
Measure Metric Benchmark Comparison
Queensland Department of Local
Government comparative data not
available. Limited options for
benchmarking with similar operations
given the variation in size, seating
capacity, regional demographics etc.
The best comparisons are with the
Moncrieff Theatre (Bundaberg
Regional Council) and Brolga
Theatre (Fraser Coast Regional
Council)
2017/18 net costs $202,037 \ 30,000 rateable $7 per rateable 2016/17 net costs $262,202 \ 30,000
properties exclusive of depreciation and internal property = $8 per rateable property
charges
2017/18 costs $758,799 \ 30,000 rateable properties $25 per rateable 2016/17 net costs $702,557 \ 30,000
inclusive of depreciation and internal charges property = $23 per rateable property
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