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Level of Service Catalogue 2019-20
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KEY SERVICE METRICS
Measure Metric Benchmark Comparison
Cost per visit Visits = 85,089 Visits = 79,740
exclusive of depreciation and internal charges $2.37 per visit 2016/17 $3 per visit
inclusive of depreciation and internal charges $8.92 per visit 2016/17 $9 per visit
PERFORMANCE MEASURE
Service Indicator Performance Measure Methodology
The J Utilisation Theatre utilisation rate of 85%. Percentage of days with at least one
theatre booking
The J Satisfaction Net Promoter Score of 70 Surveys using Net Promoter Score
from regular hirers on (NPS) rating. A NPS that is positive
21/02/17. (i.e., higher than zero) is felt to be
good and an NPS of >50 is excellent.
Cultural Venues & Satisfaction Noosa community satisfaction Community satisfaction mean
Programs mean rating score compared performance rating from the LGAQ
to the State mean rating score Community Satisfaction Tracking
(out of optimum rating of 5). Survey for Provincial areas for:
Theme: Community Lifestyle
Services
Function: Cultural & Entertainment
Facilities
NSC mean State mean
rating (2019) rating (2017)
3.87 3.71
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