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Level of Service Catalogue 2019-20
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ACTIVITY SERVICE LEVEL TARGET
Fleet Operations
[Includes day to day activities to maintain business systems data and ensure servicing and maintenance
requirements are met in order to keep Council’s operations running smoothly]
Scheduled activities Fuel data utilisation load to T1 Fleet Monthly
Manager
Notifications – servicing requirements Monthly
fleet/trucks/heavy plant (based on km
or hours)
Small plant (audit/inspection) 3 monthly
Small plant servicing 6 monthly
Monitoring issues arising from daily pre- Checked daily – business days.
start fleet checklists.
Critical issues – response same day
or next business day.
Other matters prioritised.
Long term fleet hire requests (greater Business case considered by Fleet
than 6 months) Advisory Committee.
Reactive activities Fuel cards – replacement lost cards Same day if critical to business
needs – otherwise within 2 to 3
business days.
Fleet/plant insurance claims – Same day if a major incident –
inspection otherwise up to 2 business days.
Fleet/plant insurance claims – Generally within 10 business days of
processing with insurer (Governance receipt of notification form.
team)
SERVICE DELIVERY MODEL
Fleet management and operational oversight is delivered in-house with all auxiliary services supplied by external
contractors/suppliers (e.g. fleet supply, servicing, supply of fuels/tyres, incident repairs etc).
KEY SERVICE METRICS
Measure Metric Benchmark Comparison
Capex procurement delivery Completed within N/A.
Financial Year
Service and Maintenance Schedule Completed within N/A.
T1 system
generated
timeframes
PERFORMANCE MEASURE
Service Indicator Performance Measure Methodology
Fleet Operations Availability of % of Fleet not available for Fleet down time
Fleet for operational purposes
operational
purposes
Page 66
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