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Level of Service Catalogue 2019-20
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ACTIVITY SERVICE LEVEL TARGET
Community grants - Community 3 yearly
Alliance for environment related
projects.
Community grants – multi-year Guideline to be in place after
partnership grants adoption of Environment Strategy,
first round of grants in second half of
2019. Annually after 2019.
Event participation/displays: 4 events each year, retaining
- Festival of the Waters flexibility to adapt to new events.
- World Environment Day
- Noosa Show
- Wildflower Festival
USC Work Placement Partnership for 6 students per annum
Environmental Research Projects
Reactive activities Enquiries/complaints – problematic 7 business days
wildlife (e.g. flying foxes, magpies and
other natural species)
Permit applications and reporting As required – legislative timeframes
fauna/flora/cultural issues to State apply.
agencies (e.g. oyster reef project; flying
fox management etc.)
SERVICE DELIVERY MODEL
The service is delivered by in-house resources supported by expert consultancy and external services as required.
KEY SERVICE METRICS
Measure Metric Benchmark Comparison
Percentage of total Shire area under statutory 36.5 UNESCO Protected Area target 17%
conservation protection
PERFORMANCE MEASURE
Service Indicator Performance Measure Methodology
Environmental Satisfaction Noosa community satisfaction Community satisfaction mean
protection & mean rating score compared performance rating from the LGAQ
conservation to the State mean rating score Community Satisfaction Tracking
(out of optimum rating of 5). Survey for Provincial areas for:
NSC mean State mean Theme: Community Lifestyle
rating (2019) rating (2017) Services
Function: Environment Protection &
3.73 3.30 Conservation
Page 88
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