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Level of Service Catalogue 2019-20
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ACTIVITY SERVICE LEVEL TARGET
Location Day Time
Noosa Junction Tuesday 10:00 am – 1:00 pm
Sunrise Beach Tuesday 1:30 pm – 5:00 pm
Cooran Wednesday 9:30 am – 12:00 noon
Federal Wednesday 1:30 pm – 3:30 pm
(no service school holidays)
Kin Kin Thursday 9:30 am – 12:00 noon
(reduced hours school holidays)
Boreen Point Thursday 1:30 pm – 4:00 pm
Peregian Beach Friday 1:00 pm – 5:00 pm
Pomona Saturday 8:30 am – 2:00 pm
Scheduled Home library service (housebound residents 3 week delivery rotation for Home
& bulk loans to aged care facilities) Service clients (prerequisites for
application)
Reactive Membership applications (in person or on Same day
line)
Lending, returns & reservations (processing) Daily
Reference & information services Response generally same day – unless
complexity or availability of research
materials requires longer
Book club applications/registration Same day, depending on availability of
vacancies in existing book clubs.
Inter-library loans (upon request) Requests submitted at the time of
request. Completion of request may
take up to 8 weeks or more depending
on item availability if lending institution.
Collection management for items on loan and Daily, weekly, monthly procedures in
missing, or available and missing place
Lending services (digital e-library)
[Delivery of library services through the online website including management of access arrangements, member
access to subscription and open access online resources– incl. downloadable collection items such as e-books, e-
audio, e-music, e-film, as well as access to databases and borrower services (renewals, reservations, bookings)]
Availability Online lending of digital resources through 24/7 – Year round
contracted suppliers and platforms
Reactive Customer support for online service Same or next day unless issue is out of
our control and with external
platform/website
Reader purchase requests for e-titles Assessed and assigned within 5
working days
Machine Readable Cataloguing (MARC) As required
record deletions of expired titles
Library Collections
[All activities related to the selection, purchase, cataloguing and physical processing of items for the library collections]
Scheduled activities Vendor contracts to supply shelf ready items Weekly, fortnightly, monthly
based on profiles provided by library service
Receiving and receipting new items, Weekly, fortnightly, monthly
checking into Library Management System
(LMS)
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