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Level of Service Catalogue 2019-20
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ACTIVITY SERVICE LEVEL TARGET
Sunrise Beach Seasonal 121 121 N/A N/A Weekends, public &
school holidays
8:00 am-5:00 pm
Sunshine Beach All year 365 290 75 7 days/week Weekdays
Public Hols &
Weekends Sept- 7:30am-4:30 pm 7:30 am-5:00 pm
May
7:00 am-6:00 pm Qld.
Xmas School Hols (6
weeks)
Noosa Main Beach All year 365 290 75 7 days/week Weekdays
Public Hols &
Weekends Sept- 7:30am-4:30 pm 7:30 am-5:00 pm
May
7:00 am-6:00 pm Qld.
Xmas School Hols (6
weeks)
Noosa West All year 365 290 75 7 days/week Weekdays
Public Hols &
Weekends Sept- 9:30am-4:30 pm 9:30 am-5:00 pm
May
7:00 am-6:00 pm Qld.
Xmas School Hols (6
weeks)
Scheduled activities (Cont’d) Contract Audits Minimum quarterly (ad hoc audit inspections also occur)
WHS Hazard 3 per year as follows:
Inspections Feb & May by SLSQ representative
November by NSC WHS Advisor and contract manager
Monthly Meetings / SLSQ provide present suite of reports reporting on previous
Reports month’s activities as per Lifeguard Services Agreement.
Annual Report SLSQ provide annual report on activities as per Lifeguard
Services Agreement.
Support Services
[Provision of roving supervision, roving patrols, communication services etc.]
Scheduled work provided as part of the contract includes:
Service type Area Period of Days of operation Hours of operation
service
Communications N/A Sept-May Weekends 7:00 am – 5:00 pm
Public Holidays
Roving supervision N/A Year round As per patrol As per patrol
schedule schedule
Roving patrols (Waverunner Various - Includes Sept-May Weekends 7:00 am – 5:00 pm
/rescue craft) Marcus Beach and Public Holidays
Noosa North Shore
(Note: subject to change – (campground) School Holidays - 7 9:00 am – 5:00 pm
weather dependent) days week
SERVICE DELIVERY MODEL
The service is provided externally. Contract management and WHS audit provided internally.
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