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Level of Service Catalogue 2019-20
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KEY SERVICE METRICS
Measure Metric Benchmark Comparison
Cost of service for each beach attendance p.a. $0.32 per visit Queensland Department of Local
(Actuals all costs inclusive of overheads FY2017/18 Government comparative data not
$1,279,700 / 4,015,427 visits for 2017/18) available.
Not easy to benchmark due to
variables in service demand at
comparative locations / size local
governments.
Cost of service for each rateable property p.a. $42.65 per
(Actuals all costs inclusive of overheads FY2017/18 rateable property
$1,279,700 / 30,000 rateable properties)
PERFORMANCE MEASURE
Service Indicator Performance Measure Methodology
Beach Lifeguards Satisfaction Noosa community satisfaction Community satisfaction mean
mean rating score compared to performance rating from the LGAQ
the State mean rating score Community Satisfaction Tracking
(out of optimum rating of 5). Survey for Provincial areas for:
NSC mean State mean Theme: Community Lifestyle
rating (2019) rating (2017) Services
Function: Community Safety
3.91 3.55 (includes lifeguard services)
1 Source – Australian Lifeguard Service Noosa Region Annual Report 2017-2018
2 Source - Sunshine Coast Council and SLSQ Agreement Lifeguard Services Transition employees and assets – 11th October
2012. The Agreement and service components relating to Noosa Shire Council beaches transferred to Noosa Council as
legislated under Local Government (De-amalgamation Implementation) Regulation 2013.
3 Commencing first Monday in May each year.
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