2015-04-28 Infrastructure & Services Committee Agenda

INFRASTRUCTURE & SERVICES COMMITTEE MEETING AGENDA                                28 APRIL 2015




                            Road and Traffic CRM's
                  200



                  150



     CRM Numbers 100
                                                                          Total CRM's
                                                                          Completed CRM's
                  50



                   0
                          Jan-15          Feb-15          Mar-15
                                          Month


4.     TREES

A Service Review has recently been completed for Council’s Parks services which included an
examination of the delivery of tree maintenance services. In terms of the customer requests, tree
related requests comprise one of the top 3 areas for customer requests across Council along
with dogs and waste. Within Parks, tree related requests make up over 72% of the total number
of customer requests received (1767 out of 2439 for the 2014 calendar year). The breakdown of
these requests by sub-type is shown in the table below:

 Request Sub-Type         Total No. Received
 Fallen                   339
 Illegal                  6
 New Plant                43
 Removal                  640
 Tree Complaint           3
 Trimming                 75
 Vandalism                10

As the delivery of this service is largely driven through customer requests received by Council,
the level of service (LOS) for tree maintenance is defined in terms of the time taken to action
Customer Requests. The table below shows the current target timeframes for completion:

 Request Sub-Type          Target Time Frames for
                           Completion (business
                           days)
 Fallen                    5
 Illegal                   7
 New Plant                 10
 Removal                   10
 Tree Complaint            10
 Trimming                  10
 Vandalism                 3



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