2015-04-28 Infrastructure & Services Committee Agenda

INFRASTRUCTURE & SERVICES COMMITTEE MEETING AGENDA                                28 APRIL 2015


For 2014 only 57% of requests were completed within the target timeframes although some of
the target days were not considered realistic and need to be adjusted. For removal in particular
the timeframe is insufficient to allow for the time taken to undertake an assessment and complete
the tree removal.

The service review identified opportunities in relation to:
1.   Actions that can be taken to reduce the number of requests such as provision of
     information to customers in the form of FAQs, brochures, website info etc. Adopting a
     planned maintenance schedule over time to move to a more proactive rather than a
     reactive approach and improved species selection for work on public land.
2.   Improving the tree assessment process through reducing the number of formal
     assessments undertaken with more requests being directly referred to the Trees Crew for
     action and adoption of guidelines that simplify the decision making process for tree
     removal.
3.   Improved productivity through filling a vacant position in Council’s tree crew.
Following implementation of these actions a further analysis and report of outstanding CRMs will
be developed in order to identify the success or otherwise of these actions. The current
completion percentage rates are provided for information below.

                                             January 2015         February 2015   March 2015
                                               Total No.            Total No.      Total No.
                                               Received             Received       Received
 Current (less than 30 days old)                  97                   138           123
 Older than 30 days but less than 60 days         25                    44            20
 Older than 60 days but less than 90 days          3                    12             7
 More than 90 day old                              2                     3             8
 CRM’s received during the month                 197                   195           200
 CRM’s completed during the month                124                   124           240
 % completed for the month                       49%                  39%            60%

Previous Council Consideration
Nil.

Finance & Risk
Nil.

Consultation
External Consultation - Community & Stakeholder
Nil.

Internal Consultation
Nil.
Departments/Sections Consulted:
       Community Services                     X   Planning & Infrastructure
       Disaster Management & Public Order         Building & Plumbing Services
       Waste & Environmental Health               DA Planning
       Community Facilities                       Strategic Land Use Planning
       Cultural Facilities                    X   Asset Design & Investigations
                                                  Asset Planning
                                              X   Civil Operations
                                                  Environment



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