Development Application part 2 OF 2 All of CD, Information in notes - MCU12/0216

CSR Building Products Limited                                                                                             Page 13
West Ridge Quarry
Site Based Management Plan


Site management must be vigilant in implementing the commitments required for environmental management to ensure
the timely and effective execution of the required measures. The Site Manager shall be responsible for the day-to-day
operations and implementation of the SBMP. Surveillance, monitoring results and complaints received shall be reported to
the Property Development Manager.

Various time frames and/or trigger mechanisms are provided in the SBMP to guide environmental management including
regular reviews of performance to ensure continual improvement of the SBMP by providing a feedback loop for actioning
amendments to practices, initiating investigations and amending plans.

The currency of the SBMP should be checked periodically to ensure up-to-date versions are available in order to avoid as
far as practical error or confusion.


2.4          Incidents and Complaints Procedure
The objective of the incidents and complaints procedure is to ensure a timely response to all complaints, thorough
investigation of all incidents and complaints and implementation of appropriate actions to resolve the issues. The Site
Manager will be responsible for ensuring that all employees are familiar with the procedure for incidents and complaints
recording.

Environmental incidents shall, as a minimum, include actual events or near misses resulting in:
      a breach of legal or other requirements
      environmental damage
      environmental pollution
      unapproved impacts on vegetation, flora, fauna, waters (fresh or ground), heritage sites and atmosphere
      unapproved contaminant release to air, land and water
      public complaints

The Site Manager will be responsible for ensuring that all employees at the Site are familiar with the procedure for
incidents and complaint recording. The Site Manager will liaise with the complainant to discuss the nature of the complaint,
identify possible causes and describe the proposed actions for prevention of future complaints.

In the event that an environmental incident occurs or complaint is received, appropriate action will be taken to determine
the potential cause and minimise further impact. Corrective action is to be implemented in accordance with the
contingency plans outlined in the relevant sections of this SBMP and an investigation will be conducted to determine, what
if any preventative action is needed to prevent similar incidents in the future.

All complaints received shall be reported to the Site Manager. Any employee involved in an incident having environmental
implications or who becomes aware of any situation with the potential to develop into an incident, shall notify the Site
Manager as soon as practicable. All employees are to show respect and understanding to complainants.

In the event that a complaint is received or an incident occurs, the following details will be recorded as soon as practicable
following the event:

      date, time, location and nature of the incident or complaint;
      type of communication (telephone, letter, email, personal, etc.);
      name, contact address and contact telephone number of the person reporting the incident or complaint (note: if the
      complainant does not wish to be identified then ‘not identified’ is to be recorded);
      details of the incident or complaint;
      proposed response/investigation to be undertaken; and
      name of the person responsible for receiving and/or investigating the complaint.

All incidents and complaints reported shall be filed in the incidents and complaints register available on-site.

All incidents and complaints will be investigated. The investigations should include:

      determining what activities were being carried out and/or equipment being operated at the time of the complaint;


December 2012 / file ref. 1271_610_001                                                                         GROUNDWORK p l u s