2017-04-11 Services & Organisation Committee Agenda

SERVICES & ORGANISATION COMMITTEE MEETING AGENDA                                   11 APRIL 2017


In accordance with discussions at the workshop held 10 March 2017 staff were encouraged to
provide adequate warning to Briteside Industries that Council was proposing to call tenders for the
operation of the Tip Shop after expiry of the current agreement.

3.   Summary of the objectives of the new licence
Proposed innovations and best practice
Through the tendering process the Waste Section is keen to encourage innovation and best
practice from prospective tenderers seeking to run the service. Tenderers will need to submit a
written plan of all proposed service innovations to Council, including details of:
1.    The scope of the proposed activity;
2.    The resource recovery outcome of the activity;
3.    The social and educational outcomes;
4.    The forecast expenses and revenue;
5.    The marketing strategy for goods and services; and
6.    The nominated percentage of revenue to be allocated to community initiatives and site
      improvement.

Improved Service Delivery
A high standard of service delivery will also be secured through requirements in the conditions of
the licence. Many of these improvements are outlined below:
1.     Improved waste diversion will be facilitated through the identification and diversion of
       reusable items at the entry to the facility and prior to the weighbridge.
2.     A formalised operational process to maximise recovery of reusable items is to be approved
       by Council officers.
3.     The contractor will be required to work in with other community groups to maximise waste
       diversion (i.e. where groups are seeking to access a specific previously untapped waste
       stream).
4.     The contractor will be encouraged to provide workshops for the community, community
       groups and schools on recycling and upcycling initiatives.
5.     An agreed process will be implemented to accurately record the weight of waste diverted
       from landfill.
6.     A formalised payment handling procedure is to be submitted and approved by Council
       officers. A regular audit report will also be required.
7.     An agreed pricing schedule will be in place for saleable items.
8.     Improved signage will be provided to direct customers entering the facility.
9.     The contractor will be required to conduct customer service and satisfaction surveys.

Key Performance Indicators

Key performance indicators will be set for contractor performance. These are likely to include:
1.   Percentage of total waste diverted from landfill.
2.   Number of hours of training delivered to staff and members of the community.
3.   Number of traineeships delivered/completed on site.
4.   Provision and amount of employment opportunities for disadvantaged members of the
     community.
5.   Total amount of revenue allocated to community initiatives.
6.   Number of customer/Council complaints and time taken for resolution.
7.   Results of customer satisfaction surveys.

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