2017-02-07 Services & Organisation Committee Agenda

SERVICES & ORGANISATION COMMITTEE MEETING AGENDA                                                                                                 7 FEBRUARY 2017


BRANCH ACTIVITIES                 RECENT ACHIEVEMENTS                            CURRENT PRIORITIES                             THE NEXT QUARTER
GIS Mapping                          Mobile turtle mapping was provided           Implementation of the new internal           Go-live of the new TechnologyOne
                                       for a beach contractor to prevent              TechnologyOne mapping system                   internal GIS mapping
                                       machine damage to turtle nests                 including improved performance and
                                     Council’s external GIS now provides            integration to other TechnologyOne
                                       planning overlay information on                modules (assets, property)
                                       properties in a convenient concise
                                       format saving external consultants
                                       time
Managed ICT Services Tender          Implementation of changes including          The project to implement changes for         Progressing the implementation of
                                       upgrades to the Council’s telephony            the new tender will start in early             the new services in the tender by
                                       solution, file storage and remote              February with most “backend’                   April and migration to NBN services
                                       access to files                                upgrades completed by April                    throughout the year as they become
                                                                                    Plan for the implementation of NBN             available throughout the shire
                                                                                      services that will replace the Telstra       Communication to staff about new
                                                                                      wholesale services in use by the ICT           features
                                                                                      managed services contractor
ICT Security                         A system to test and train staff on the      Implementation of changes to                 Continued      implementation of
                                       risks of malicious emails was                  address priority ICT security gaps.            changes to address priority ICT
                                       evaluated and selected                       Implementation of training on the              security gaps.
                                     Security of shared files and                   risks of malicious emails.
                                       databases was improved                       Implementation of better change
                                     Remote       access   security     was         management          processes       for
                                       improved including access logging              TechnologyOne changes.
                                     The customer call centre now runs on
                                       software with industry security
                                       certifications
ICT Strategy and roadmap             Monthly steering group meetings with         Continuing    positive  partnership          Progress implementation
                                       TechnologyOne                                  arrangement with TechnologyOne to
                                     Bi-monthly Council ICT Steering                progress projects
                                       Group meetings                               Update the ICT Strategy including
                                                                                      integration       with       Digital
                                                                                      Transformation Strategy
Customer Contact Centre systems      The new “PureCloud” call centre              Further data input into the new              Complete project     and   monitor
                                       software went live on 15 December              information system by Customer                 performance
                                       and has handled over 7,500 incoming            service staff
                                       calls                                        ICT is making the new customer
                                                                                      service system available to other


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