2017-02-07 Services & Organisation Committee Agenda

SERVICES & ORGANISATION COMMITTEE MEETING AGENDA                                                                                                         7 FEBRUARY 2017


BRANCH ACTIVITIES                          RECENT ACHIEVEMENTS                           CURRENT PRIORITIES                            THE NEXT QUARTER
                                              The call centre software provides             Council staff handling customer
                                                better reporting and allows staff to          enquiries     including     libraries,
                                                make urgent changes to messages               regulatory services and waste.
                                                and call routing.
                                              The new “LivePro” information
                                                system for customer service staff is
                                                operational. The system makes it
                                                easier for customer service staff to
                                                find information when responding to
                                                customer enquiries.
Business as Usual activities                  ICT completed 4,287 internal support        Appointment of the ICT trainee to           Ongoing desktop support
                                                calls in 2016 (or 18/day)                     complete a 12-month traineeship             Review of the intranet and internet
                                                                                            Quarterly performance plan reviews            sites
                                                                                              for all staff                               Commence development of a new
                                                                                            2017/18 budget development                    internet strategy to guide website
                                                                                                                                            development
                                                                                                                                          Quarterly performance plan reviews
                                                                                                                                            for all staff
Procurement & Fleet

Fleet Replacement and Maintenance             Fleet follow up review undertaken by        2017/18 fleet capital replacement           Fleet reports to be modified to
Program                                         AEC Group & an updated report                 program developed as identified in            capture utilisation and investigation
                                                provided                                      the 10-year capital replacement               into emissions.
                                              Leased vehicle replacement strategy           program
                                                on target. Two leased vehicles remain       Ongoing maintenance for fleet and
                                                                                              small plant on track
Local Buy Alliance                            Ongoing      contract   arrangements        Contract   arrangements   under             Determine      the next   contract
                                                either out to tender, under evaluation        development in conjunction with               arrangements that are suitable for
                                                or completed                                  Local Buy                                     Local Buy alliance
                                              Waste tender awarded
                                              Banking Services awarded
                                              Library Cleaning Services awarded
Undertake      pilot   project      with      Continued testing of CI Anywhere            Continue testing of system as part of       Go live of new system to be
TechnologyOne to implement the new              purchasing system to be undertaken            early   adopter      program    with          determined and transition strategy to
Procure to Pay module and roll out in CI      Further scripts developed to validate         TechnologyOne                                 be undertaken
Anywhere                                        testing regime



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