2014-01-13 Deamalgamation Report Attachment

4.3 Service Transfer Action Plan (TAP)
Local governments provide a substantial number of services to their communities. In 2010 across
Australia, Local Governments provided $1.6 billion of services and managed $18 billion of
infrastructure in 2010.

The type and level of services delivered by councils vary significantly and has moved beyond the
traditional ‘roads, rates & rubbish’ to include programs supporting the social, economic,
environmental and cultural wellbeing of communities. At the same time community expectations
have increased while other levels of government continue to devolve various functions.

The Services TAP Team’s objective was to ensure the new Noosa Council was able to provide
continuity of service from changeover day of 1 January 2014; and identify ways in which the new
Noosa Council could use its limited resources efficiently, effectively and in a timely manner in
terms of service provision. In determining service levels and arrangements, the first step was to
identify key actions to be included in the Services TAP. This work informed requirements for
staffing, fleet & plant, critical technology and specific tasks required to be service ready for change-
over day.

The services to be delivered by the new Noosa Council remain relatively unchanged in terms of
service level and method of delivery. Any changes will be a matter for the new council to consider
and determine.

The Transfer Manager supported shared service arrangements for Waste Management and
Libraries but this approach was not supported by Sunshine Coast Council. Work will continue to
June 2014 to separate library services and to put in place a continuing commercial arrangement for
disposal of recyclables at the Sunshine Coast Material Recovery Facility.

All contracts associated with service delivery will continue with agreement reached between the
Transfer Managers for treatment of all contracts relating to the new council and those that will
apply to both councils.

Excess requirements in terms of fleet and plant have been transferred and a strategy to dispose of
surplus items will need to be implemented in the early months of the new council.

The Services TAP also included the following actions:

     map and profile all services by program including associated activities, resources, service
      levels and methods of delivery.
     Develop and implement a day 1 ready action Plan for each service based on the service
      profiles developed.
     Identify resources to ensure continuity of service delivery and align resources to the interim
      organisational structure and budget.
     Determine available workspace within existing building footprints and identify issues and
      potential shortfalls to ensure staff and equipment are adequately accommodated.
     Develop and implement a workspace action plan for staff accommodation changes including
      PC and telephone.
     Agree to transfer of assets methodology, review allocation of fleet, plant & floating tools
      based on service delivery requirements.


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