2020-07-10 SM Agenda - Item 4 - Attachment 1 - Level of Service Catalogue 20-21

                                ACTIVITY                                         SERVICE LEVEL TARGET
                                   Planned Building maintenance - As          Subject to work area response time
                                   required, work order requests to           frames.
                                   relevant Council dept.
                                   Internal Gallery wall & floor              Annual
                                   maintenance
                                   Security - Managed Council contracts       Daily
                                   with Naskam (Alarms and CCTV) and
                                   Complex (random patrols)
                                   Air conditioning service - Managed         Monthly
                                   Council contract

Reactive activities                Reactive building maintenance - As         Subject to work area response time
                                   required, work order requests to           frames.
                                   relevant Council dept.
                                   Volunteer coordination includes            Generally initial application and
                                   applications, assessment and               phone contact processed within five
                                   inductions and management.                 (5) business days.

                                                                              Full process may take up to 8-12
                                                                              weeks (involves face-to-face
                                                                              meeting, assessment, application for
                                                                              Blue Card to be completed and
                                                                              received from Govt, induction and
                                                                              introduction to volunteer activity).

                                   General enquiries/complaints (in           No defined service level – response
                                   person, by phone or online)                generally provided within 2 business
                                                                              days (subject to complexity of issue)

Ancillary Exhibition Spaces
[Council provides ancillary exhibition spaces with Noosaville Library and The J. These are non-curated spaces and
exhibitions are considered upon application.]

Opening hours                      Noosaville Library                         As per Library opening hours

                                   The J                                      As per The J opening hours

Scheduled activities               Exhibition rotations                       4 to 6 Weekly

Reactive activities                Application processing                     Up to 4 weeks

Butter Factory Arts Centre, Cooroy
[The converted old Butter Factory together with the adjoining potter’s kiln and shed is owned by Council and
operated by the Cooroy Futures Group under a three year management agreement with operational funding
provided by Council for the facility to operate as an arts exhibition, workshop & events venue]

Opening hours                      Tuesday to Friday                        10.00am to 3.00pm
                                   Saturday                                 10.00am to 12.00noon
                                   Closed Mondays, public holidays and during exhibition changeovers

Scheduled activities               Review of management arrangement           3 years from 2016
                                                                              Renewal due December 2019
                                   Performance review                         Bi-annual

                                   Building inspection                        Annual

Reactive                           Reactive building maintenance - As         Subject to work area response time
                                   required, work order requests to           frames
                                   relevant Council dept.
                                   Curatorial and operational advice &        As required
                                   support

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