ANNUAL PERFORMANCE REPORT INCLUDING Q4 OPERATIONAL PLAN 2023-24 PROGRESS REPORT · Attachment 2 - Q4 Operational Plan Progress Report-KPI Graphs Final

OUR CUSTOMERS

OUR CUSTOMERS Measure Number of requests received x month = ; Measure % of requests completed within target date x month Purpose —_Level of customer demand & whether service levels appropriate Purpose Indicator of whether service levels are satisfactory al 100% 3000 2750 2500 80% 2250 2000 1750 60% 1500 1250 40% 1000 750 500 20% 250 0 Juy Aug Sept Oc Nov Dec Jan Feb Mar Apr May June 0% @ All others @ Local Laws @ Parks July Aug Sept Oct Now Dec Jan Feb Mar Apr May June @™ Waste Management @™ Works Operations @ Environmental Health mm 2023/24 9 mee 2022/23 eee 2021/22 Comment The month of April recorded the 3rd highest number of requests lodged with Comment . . ; : Council while June recorded the lowest. Local Laws, Parks and Waste remain the The percentage of requests being completed on time has increased this quarter. top 3 business units receiving requests.