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ANNUAL PERFORMANCE REPORT INCLUDING Q4 OPERATIONAL PLAN 2023-24 PROGRESS REPORT · Attachment 2 - Q4 Operational Plan Progress Report-KPI Graphs Final
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OUR CUSTOMERS OUR CUSTOMERS Measure Average seconds of “wait™ time in phone queue Purpose Service timeliness / capacity to respond 60 50 40 30 20 10 0 Juy Aug Sept Oct Nov Dec Jan Feb Mar Apr May June Ma 2023/24 ——— 2022/23 —— 2021/22 Comment Average wait time remains under 60 seconds for this quarter.
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