Service Level Catalogues

                                                                                                SERVICE LEVEL
                                       ACTIVITY
                                                                                                     TARGET
Reactive activities              Policy development                                          As required (in
                                                                                             response to emerging
                                                                                             issues and constant
                                                                                             legislative changes)
                                 Special programs designed due to a specific emerging        As required (in
                                 issue (e.g. workplace death, unplanned change or            response to emerging
                                 work disruption, COVID-19)                                  issues)
                                 Human resources administration including employee           Weekly
                                 profiles, employee records and T1 data integrity

Workplace Relations
[Activities relate to management of work related obligations and entitlements between employers and employees
such as enterprise bargaining negotiations and agreements, resolving complex employment matters and issues
such as requests for medical retirement]
Scheduled activities            Certified Agreement negotiations                         Every 3 - 4 years
                                Senior officer employment contracts and special          Bi-annual review and
                                working conditions [aligned with individual contract     report to Executive
                                expiry dates]                                            Team
                                Workforce Consultative Committee                         Quarterly

Reactive activities             Workplace investigations into breaches of statutory          Response time varies
                                obligations of Council and employees                         depending on
                                                                                             complexity of issue –
                                                                                             generally completed
                                                                                             within 8 weeks
                                Medical retirements                                          Response time varies
                                                                                             depending on
                                                                                             complexity of issue
                                Award/employment conditions enquiries                        Same day or within 2
                                                                                             business days

Recruitment and Induction
[Activities include providing advice and assistance to the organisation in development and evaluation of position
descriptions, designing recruitment campaigns, advertising of positions utilising various forms of media, assisting
with interviews and candidate evaluations, issuing offers of employment]
Scheduled activities                Advertising of vacancies [includes internal, print  Weekly (Thursdays) –
                                    media/on line/social media]                         Receipt of request and all
                                                                                        documentation finalised to
                                                                                        advertise by 5.00pm Friday
                                                                                        prior
                                    Monitoring and reviewing application response       Weekly
                                    Reporting of recruitment statistics                 Bi-annual

Reactive activities               Review and evaluation of draft position               Response generally
                                  descriptions (vacancies/reclassifications)            provided within 14 days
                                  Design of recruitment activity (in conjunction with   2 business days
                                  relevant manager/supervisor)
                                  Participation in interview panels                     In consultation with People
                                                                                        and Culture Manager

                                  Prepare and issue letter of appointment               3 business days of Approval
                                                                                        to Appoint form being
                                                                                        received - Forms for internal
                                                                                        appointment must be
                                                                                        received no later than 1
                                                                                        week prior to
                                                                                        commencement and forms
                                                                                        for external appointments
                                                                                        must be received no less
                                                                                        than 2 weeks prior to
                                                                                        commencement
                                  Induction – corporate program                         Monthly