Service Level Catalogues

                                                                                               SERVICE LEVEL
                                      ACTIVITY
                                                                                                   TARGET
                                 Employee probation plan (generic requirements):       Within 6 weeks of
                                 - Mid probation period review                         commencement
                                 - Final probation review                              Within 10 weeks of
                                                                                       commencement
                                 Post probation confirmation of employment             Within 3 business days of
                                 (through T1 system)                                   completion of 3 month
                                                                                       probation
Performance Management
[Activities include the development and review of the performance management framework and providing support
to management in the development of performance management plans for support individual employee
performance requirements in addition to conflict resolution facilitation and mediation]
Scheduled activities            Manage and report on performance planning               Bi-annual
Reactive activities             Provide support to management/supervisors to develop Initial response
                                performance management plans and facilitate             provided within 5
                                discussions                                             business days
                                Conflict resolution, facilitation and mediation         Initial response
                                                                                        provided within 5
                                                                                        business days

Training and Development
[Includes development of annual training program and budget, administering requests for study assistance,
designing annual program for leadership and supervisory development]
Scheduled activities           Develop corporate training program and budget             Annual
                               Develop and review annual training calendar               Annual
                               Develop Leadership and Supervisor Development             Annual
                               Programs (design and engage contractors]
                               LG Professionals Australia Management Challenge           Annual
                               Event (team selection, training and support)
                               Centralised management including booking,                 Monthly in partnership
                               redistribution and reporting of most (some exclusions)    with managers
                               of the training budget

Reactive activities             Enquiries – training needs/study assistance support        Initial response
                                                                                           provided within 14
                                                                                           business days
                                Study Assistance applications – assessment and             Ad hoc – as
                                recommendation to Leadership Team                          applications are
                                                                                           received.
Employee Health and Wellbeing
[Provision of external specialist support services to support employee wellbeing needs, liaison with Council’s Work
Cover insurance provider in supporting injured workers return to work]
Scheduled activities              Contract management of Employee Assistance                Every 2 years
                                  Program – external provider contract
                                  (current contract is 2 years x 1 year option)
                                  Review reporting and invoicing by provider                Monthly
                                  Employee recognition                                      Deliver annual event

Reactive activities             Enquiries                                                  Initial response
                                                                                           provided within 3
                                                                                           business days
                                Employee rehabilitation/return to work – Rehab plans       Case management as
                                for work and non-work related injuries, case               per requirements and
                                management                                                 Monthly reports (within
                                                                                           monthly WH&S report)

                                Reporting to insurer                                       As required
                                Reporting lost time injury statistics                      Monthly (within monthly
                                                                                           WH&S report)
                                Incident support coordination                              Within 24 hours
                                Manager advisory (advice/facilitated training sessions)    As required

Work Experience and Trainee Programs