Service Level Catalogues

                                                                                               SERVICE LEVEL
                                       ACTIVITY
                                                                                                    TARGET
[Manage enquiries and placements to allow students to test personal vocational preferences through performing
tasks in Council’s workplaces; identify opportunities for funding by other levels of government for employment
programs and coordinate placement and training]
Scheduled activities             Invitation to local schools for students to participate in  Annual
                                 work experience placements
                                 Grant submissions for traineeship funding under the         Annual
                                 Skilling Qld program
                                 Participation in job ready programs at participating        Annual participation
                                 schools (interview training etc.)

Reactive activities              Enquiries/requests for placements (ad hoc)                 20 business days
                                 Tertiary student placements [identifying placement         15 business days
                                 opportunities; placement partnering agreements and
                                 contract)
                                 Job placements, internships, holiday university student    As opportunities arise
                                 placements, SEQ Council employee exchange
                                 Reporting to funding provider in relation to trainee       Quarterly
                                 employment programs


Human Resource Business Systems
[As module owner of all HR technology systems design, test and evaluate applications, participate in software
upgrades in conjunction with Information, Communications and Technology Branch and contribute to identifying
opportunities for continuous improvement of relevant business systems]
Scheduled activities            System upgrades T1 Modules – Payroll, MyHR               As scheduled
                                (employee kiosk); Performance Management, online
                                recruitment and online learning etc.
                                Training system for generic corporate training           Review annually
                                                                                         (minimum)

                                 Change management and support for the                      In consultation with
                                 implementation of new modules                              People and Culture
                                                                                            Manager
Reactive activities              Enquiries/requests for assistance                          2 business days

                                 Training documentation and support                         2 business days


KEY SERVICE METRICS
Measure                                                      Metric         Benchmark Comparison
 Recruitment Costs                                           2020/21        2019/20  2018/19
 Positions advertised                                                                         98
 Recruitment advertising costs                                                             29,029
 Cost per position advertised                                                              296.22

PERFORMANCE MEASURE
Service                          Indicator      Performance Measure                    Methodology
Staff Survey                     Customer            Improvement from previous         Improvement from previous
                                 Satisfaction          performance – out of 5          performance
                                                         2020 result – N/A
                                                         2019 result – 4.09
                                                         2018 result – 4.03
                                                         2017 result – 3.84