ANNUAL PERFORMANCE REPORT INCLUDING Q4 OPERATIONAL PLAN 2023-24 PROGRESS REPORT · Attachment 1 - Annual Progress Report to 30 June 2024, incorporating the Q4 progress Report (1 April to 30 June 2024)

Excellence Theme – Q3 Initiatives Progress


Highlights
1. Customer Service desk trial has commenced at Cooroy Library providing a face-to-face customer service option for hinterland residents.

2. Pilot Customer Experience training program commenced.

3. Strategic Land Review project underway to inform optimal decision making on Council landholding.

4. Induction of new Council.

5. Organisational commitment to improve IT technical and cyber security.

6. Delivery of capital projects with highlights including: Noosa Heads, Dog Beach Sand Nourishment Works; Noosa Heads, Garth Prowd Bridge – Renewal; Sunshine Beach,
Belmore Tce - Pathway Renewal; Noosaville – Noosaville Library – Public Amenities Upgrade.

7. Community engagement on the Noosaville Foreshore Infrastructure Master Plan with significant and diverse reviews received from the community.




                                                           Q4 Status of Initiatives - Excellence Theme

                                          Total                                                                        27


                               Major Disruption            5
                                                                                                                                     Complete
                      Status




                               Minor Disruption                  8                                                                   On Track
                                                                                                                                     Minor Disruption
                                      On Track        4
                                                                                                                                     Major Disruption
                                                                                                                                     Total
                                     Complete                             10

                                                  0    5             10               15            20         25             30
                                                                               No. of Initiatives