2019-02-12 Services & Organisation Committee Agenda

SERVICES & ORGANISATION COMMITTEE MEETING AGENDA   12 FEBRUARY 2019




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SERVICES & ORGANISATION COMMITTEE MEETING AGENDA                                                              12 FEBRUARY 2019

     OPERATIONAL PLAN 2018-19 PROGRESS REPORT

     EXCELLENCE AS A COUNCIL

     No. Project                                                     Responsibility                            Update                                                                               Sry
     1    Complete the review of service levels for key Council       Executive Officer                        All external services have been completed and reviewed by Councillors in            On track   @
          services                                                                                             December as part of the pre budget considerations. For internal services,
                                                                                                               approx 50% are close to completion.

     2    Continue the development of the Tewantin Administration     Director Executive Services              Tenders are currently being developed for consultants to facilitate condition Behind Schedule  oO
          Building Master Plan                                                                                 assessments for all asset classes within the Tewantin Administration Building.
                                                                                                               The condition assessments will identify the critical path in the development of
                                                                                                               the Master Plan.

     3    Continue the transition to Technology One Ci Anywhere       Director Corporate Services              Enterprise cash receipting upgrade completed in December 2018. Business             On track   @
          products                                                                                             analytics dashboard reporting continuing to progress. Procure to pay Ci
                                                                                                               Anywhere implementation expected to be finalised in first quarter 2019
                                                                                                               following 2018B software upgrade in February 2019. Property and rating
                                                                                                               transition project to commence March 2019.

     4    Continue to provide excellence    in customer service       Director Executive Services              Online chats offered 602 interactions to the contact centre for the second          Ontrack    ©
          through an increased number of online communication                                                  quarter. Online requests equalled 32% of all requests lodged with Council
          tools and channels                                                                                   during this period.

     5    Undertake bi-annual Community Satisfaction Survey and       Director Executive Services              The survey will be undertaken in approximately March-April 2019. It was          Not started   §
          review performance outcomes                                                                          previously undertaken at this time in 2017.

     6    Review Council's Community Engagement Strategy and          Director Executive Services              With the appointment of the new Communications and Community                     Not started   &
          operations                                                                                           Engagement Manager, action will be taken to develop a Project Plan for the
                                                                                                               review which is expected to commence in March 2019.

     7    Commence     the Revenue    Diversification Project and     Director Corporate Services              Preliminary project planning delayed due to emergent priorities and will occur Behind Schedule ()
          strategic land review                                                                                in January 2019. Sunrise Beach Neighbourhood Shopping Centre review
                                                                                                               completed in December 2018. Recommendations are being assessed.

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