2019-02-12 Services & Organisation Committee Agenda

SERVICES & ORGANISATION COMMITTEE MEETING AGENDA                                 12 FEBRUARY 2019



 Duties                             Resourcing Plan

 Commercial leasing and tenancy     Council has outsourced rental collection and commercial leasing
 management                         to Forde Property Group. Day to day facilities issues remain the
                                    responsibility of the Hub Director

 Facilities management              Hub Director with assistance from handyman on an on-demand
                                    basis.

 Cleaning                           Office cleaning has been outsourced with two office cleans per
                                    week. Discussions ongoing about including plant watering in
                                    duties.

 Network support                    An agreement is in place to provide network support on-demand.

 Barception                         SevGen have been engaged via an EOI to provide coffee kiosk
                                    and reception service - this will also assist with canteen cleaning
                                    and opening/closing.

 Procurement admin                  Assistance with purchase orders, invoice processing and
                                    purchase card reconciliations being provided by Department
                                    staff.

 Finance admin                      Solution required for co-work payment reconciliation which was
                                    previously handled by Finance team.

 Event catering                     Assistance provided by Economic Development Department
                                    administration staff where possible.

In order to develop new membership products, ramp up marketing activities, maintain momentum
in its programs and execute its digital ecosystem organisation strategy, the Hub will require
additional resourcing.
Council is preparing a grant application for the Regional Startup Hubs Support Program - this
grant does not require matched funding and if successful will be used to invest in a support
resource that will assist with program management. This grant was submitted at the end of
January 2019.
5.    SYSTEMS, PROCESSES AND OTHER MATTERS
The Hub uses a cloud-based co-work management platform which automates subscription billing
for members, allows for ad-hoc billing (e.g. meeting rooms, etc.) and resource bookings.
The Hub has used a suboptimal collection of tools to manage its customer database and email
communications - this should be replaced in February by a dedicated CRM solution being
procured by Economic Development team for department-wide use.
The Hub will implement an asset management plan by end of March to ensure effective and
proactive maintenance of the Hub facilities into the future.
6.    HUB PROGRAMS
In less than 7 months of operation, the Hub has delivered an ambitious slate of capacity-building
activities which have generated significant value for Noosa’s digital sector and provided a
valuable public service to the broader Noosa community. These include:
    A GovHack weekend which led to a new model of Council/Community collaboration and
      delivered a new traffic management system for the holiday period
    Hosting monthly networking events for key digital industry groups, including technologists,
      creatives and blockchain professionals
    Curating educational/skills programs to inspire and develop young talent


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