Meeting papers

SERVICES & ORGANISATION COMMITTEE MEETING                                          8 AUGUST 2023


Parks. Increasing visitor levels and spend within regional locations such as Boreen Point and Noosa
North Shore is a way to strengthen regional business communities and help sustain employment
levels. The Caravan Industry Association of Australia provides an economic contribution tool that
calculates the economic contribution of campgrounds and holiday parks to Australia's economy,
including the input to Gross Domestic Product and employment impact of direct operations and the
broader flow-on impact in the tourism industry.




5. FACILITY MANAGEMENT

Facility management at Noosa Holiday Parks includes operation and maintenance, minor repairs
and reactive maintenance for each campground and holiday park, performed in line with established
budget allocations.

Integrated Facility Management

   •   In 2021, an integrated facility management approach commenced within the Noosa Holiday
       Parks.
   •   Integrated facility management is the unification of facility management activities under a
       singular, concentrated approach.
   •   Procurement, resources, data and management were moved into a centralised effort to
       achieve improved cost, performance, operational efficiency and higher service levels. This
       approach is now in place at all campgrounds and parks, using singular contracts to deliver
       property, building, grounds, plumbing, electrical, landscaping and reactive maintenance
       services.
   •   This approach has:
           o   Reduced the occurrence of reactive maintenance activities through investment in
               planned and preventative maintenance.
           o   Enabled more efficient deployment of contracted labour resources to achieve cost
               savings and value for money for Council.
           o   Improved service levels, facility presentation and guest amenity.
           o   Reduced complaint levels.

Grounds, Roads and Vegetation Maintenance Works
   •   Tree trimming and tree removal works were completed twice at each campground and
       holiday park in financial year 2022/23 as part of cyclical framework for vegetation
       management.




                                                                                             Page 20 of 23