2016-07-18 General Committee Meeting Agenda

GENERAL COMMITTEE MEETING AGENDA                                                   18 JULY 2016


Our People
   In relation to WH&S, our operational performance is slowly improving although this is not
     yet reflected in our statistics. Our new WH&S Advisor is focusing on updating action plans
     and policies. He has also undertaken a series of WH&S refresher sessions for all staff
     reminding staff of WH&S obligations. One of our issues is that we have a significant
     number of older staff and any injuries take longer to recover which is reflected in our Long
     Term Injury Duration statistic.
   Our WH&S scheme rate has increased over the last 3 years but is still lower than many
     other Councils in category D (similar Councils to Noosa Council). The best performing
     Council in that category has a scheme rate of 0.905% while the worst is 2.083%. The
     scheme rate is expressed as a percentage of total wages.
   Personal leave has increased in the last few months as we get through the winter period
     which is typical from year to year. We have had some staff on long term sick leave due to
     personal health issues.
   We measure annual leave by focusing on “Accrued Annual Leave Weeks (median)” but we
     also monitor the number of staff who have excess (over 8 weeks) annual leave weeks
     accumulated. We are still making a concerted effort to reduce the number of staff with over
     8 weeks annual leave. There are 22 staff with more than 8 weeks of annual leave (down
     from 31 in September 2015).
   Our staff turnover rate remains extremely low compared to other Councils.

Our Customers
   The total number of customer requests received by Council remains on a slight upward
     trend in the long term.
   The level of sign off of completed CRMs (customer request management system) is slowly
     continuing to improve. More work has been done at the management level in “drilling
     down” within the overall statistics to ensure that completed requests are “signed off”. The
     Planning and Infrastructure Department has recently introduced some new procedures to
     improve the monitoring and close off of CRMs. The level of customer complaints remains
     relatively low.
   The average wait time for our customers when phoning Council continues to improve over
     time and our month to month performance is generally better than last year. New casual
     staff have recently commenced on the frontline customer area.
   Customer indicators for processing times for various types of development applications
     have remained relatively constant over the 3 month period.
   The average time to process plumbing applications has risen over the last 12 months but is
     still significantly better than the statutory deadline of 20 days. This rise reflects the
     additional work undertaken by the plumbers to service Council facilities such as public
     toilets and beach showers.

Our Finances
   Our financial KPIs measure solvency, investment performance and outstanding rates. All
     of these KPIs continue to be on track.
   Council receives a financial performance report at the end of each month which provides a
     more detailed analysis of Council’s financial position. Council receives a detailed report on
     capital works progress every quarter.




                                                                                   Page 21 of 41