Avocet Pde OPW - App C CMP · OPW20/0092

       management.

       Prior to commencing works on site, all subcontractors will be required to submit a project
       specific Safety Management Plan. This plan will be reviewed by appointed Building
       Contractor for compliance with the overall Project Safety Plan.

       A Safety Committee will be established during the early stages of the project. The committee
       will have representatives from subcontractors and building contractor. It will conduct regular
       inspections of the project and will be actively involved in reviewing Safety Management Plans
       and making recommendations with regard to health and safety issues.

       The Contractor is to maintain access to all adjacent properties during the construction of
       these works.

3.5 Traffic Management Plan

       A Traffic Management Plan will be submitted to Council for approval with the Final
       Construction Management Plan at the Pre-Start Meeting.

3.6 Worker Carparking

       During the construction of the multiple dwelling units, car parking for the site workers will be
       located external to the site with workers transported daily to and from the site.

3.7 Communications Protocol / Complaints Procedure

       The appointed Contractor shall undertake a letter box drop to neighbouring properties
       providing contact details for the site supervisor.

       The approach for resolving complaints is,

       1.   Deal with the complaint immediately. Get to the heart of the matter quickly, and you’re
            more likely to satisfy the customer. Ignoring it will not solve the problem.

       2.   Stay calm. The customer must be dissatisfied for some reason, even if you think they are
            wrong. The matter will only get worse if you respond aggressively.

       3.   Identify the problem. Listen to what the customer says and make sure you understand.
            Ask what they expect you to do and write it down in as much detail as possible.

       4. Decide what can be done. Even if you believe the complaint is unjustified, it may be
            worthwhile trying to make the customer happy to keep their business. All it may require is
            a simple explanation. Sometimes it is worth ‘walking the extra mile’, and doing more than
            you feel you need to, or are obliged to, for the customer.

       5.   Arrange a second opinion to confirm your view. In some instances, this second opinion
            may show up things you hadn’t noticed.

       6.   Keep records. Writing everything down reduces the chance of misunderstanding. Many
            contractual disputes arise because nothing is in writing, or the details are ambiguous.



RG Strategic                               Construction Management Plan                               6