2022-10-11 Services & Organisation Committee Agenda

SERVICES & ORGANISATION COMMITTEE MEETING AGENDA                                  11 OCTOBER 2022


    Evaluation       Weighting      Description
    Criteria         (%)
    Environment        2.5%         Tenderers to provide:
    and                              Details of Zero Emission Initiatives.
    Sustainability                   Information that the contract delivery will include services and
                                      strategies to assist Council in meeting the Zero Emissions
                                      Organisational Strategy 2016 – 2026 targets.
The evaluation was conducted by the Evaluation Panel consisting of the following members of
staff:
      Property Advisor – Commercial Property (Contract Administrator)
      Property Manager
      Property Officer
      Building and Facilities Manager
Each member of the Evaluation Panel read and declared that they understood and accepted
the probity requirements, which include a declaration of conflicts of interest and confidentiality.
Attachment 1 – Evaluation Workbook presents the evaluation outcome.
5.       Evaluation Summary
Council’s tender Evaluation Panel overall scored the submission from 1EIGHT as the most
advantageous supplier for Council.
Capability and Delivery:
        The evaluation framework allocated 40% of weighting to capability and delivery.
        This criterion is critical to ensuring that Council maintains revenue levels, service levels
         and quality of guest experience at the Holiday Park.
        The submission from 1EIGHT provided a comprehensive demonstration of how the
         contract requirements and scope of service will be delivered.
        The submission included information describing the:
         o      Proposed program of contract delivery.
         o      Allocation of resources (hours and personnel).
         o      Systems (workflow and digital systems).
         o      Workforce planning and employee resourcing levels that specifically respond to the
                Holiday Park booking call volumes, levels of guest enquiry and check in
                requirements.
         o      Digital solutions for operation of the site and the facilities such as rostering systems
                and online knowledge resources for employees.
         o      Proposed innovations for booking and guest management. For example, the
                capability to answer high booking and enquiry call volumes with an off-site guest
                centre staffed by 1EIGHT, as an innovative tool to capture bookings and maintain
                revenue levels.
         o      Employee framework and approach to employee cross skilling, training and
                performance management.
         o      Proposed contract value-adds for Council such as website enhancements.
        The submission from 1EIGHT demonstrated a thorough understanding of Council’s
         contract specifications and objectives.
        The Evaluation Panel scoring reflects the demonstration of 1EIGHT’s capability to deliver
         the contract to a high standard.


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