2020-21 Level of Service Catalogue

Service Listing 3 of 3

 Service Output                      People and Culture
                                     Coordination of human resources and workplace health and safety needs
                                     to support service delivery.

 Service Activity                    Workplace Health and Safety
                                     Meeting legislative obligation by providing and maintaining a
                                     comprehensive Health and Safety Management System and providing
                                     support to the workplace through effective education, provision of advice
                                     and auditing of performance.

 Responsible Area                    Department                                Branch
                                     Executive Services                        People and Culture

 Cost Centres                        Workplace Health and Safety               1205

 Key Statistics                       Number of procedure and method
                                      statements reviewed each year through a
                                      consultative process                              2018/19          2017/18
                                      WHS procedures                                         72               76
                                      Safe Work method statements                             27                 28
                                      Safe Work procedures                                     8                106
 Legislative responsibility to
 provide this service                Workplace Health and Safety Act 2011

 SERVICE DELIVERY MODEL
 Service delivery is in-house.



                                 ACTIVITY                                          SERVICE LEVEL TARGET
 WHS Management
 [Activities include developing and review of WHS documentation, systems and processes; conduct of audits and
 provision of statistical data together with provision of advice including safety alerts]
 Scheduled activities                   Develop and review policies,                 Every 2 years
                                        procedures and work method
                                        statements
                                        Internal audit                               Every 2 years
                                        External audit (by insurer)                  Every 2 Years
                                        Reporting WHS statistics to Executive        Monthly
                                        Team
                                        WHS Committee and WHS                        Quarterly
                                        Representative Coordination

 Reactive activities                 Legislative advice                        Same day or next business day
                                     Safety alerts                             Within 2 business days of receipt of
                                                                               advice from WHS Qld
                                     Notify CEO/WHS QLD of significant         On day of incident
                                     injuries
                                     Incident investigations and reports       As required and will vary due to
                                                                               complexity

 WHS Compliance and Support
 [Attendance at Toolbox Meetings for field staff, conduct of investigations into WHS issues and monitoring of hazard
 rectification actions as well as WHS input to tender evaluation panels]
 Scheduled activities                 Toolbox meetings (field staff)              Weekly
                                      First aid and sharps kits                   Every 2 months
                                      (replenishment)
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