2020-21 Level of Service Catalogue

                                  ACTIVITY                                          SERVICE LEVEL TARGET
                                     Workplace Inspections                       Weekly

Reactive activities                  Investigations                              As required and will vary due to
                                                                                 complexity
                                     Hazard rectification management             Monthly reports
                                     Tender evaluation panels (WHS               Within 3 weeks of closing of tender
                                     aspects)
                                     Request for site inspections (safety        As required
                                     compliance issues)

WHS Training
[Activities include provision of on line learning materials as well as deliver of on ground safety training to ensure
Council and its staff can be knowledgeable of their workplace safety obligations]
Scheduled activities                    Develop safety training program and         Annually
                                        budget
                                        Take 5 (corporate training)                 Monthly
                                        Evacuation and fire drills                  Twice yearly
                                        WHS General Refresher Training              Every 2 years
                                        WHS training administrative duties          Monthly
                                        (filing, scheduling and reporting)
Reactive activities                     Deliver training programs in response       Within 2 weeks of issue becoming a
                                        to injury/incident spike in occurrence      priority


KEY SERVICE METRICS
Cost of service
 Services delivered                                   2018/19         2017/18       2016/17
 WHS Staff                                                  3               3             2
 Total FTE (approved establishment)                    398.96          386.25        360.59


 WHS Employee costs                                   179,626         238,552       230,090
 WHS Program costs                                      2,705          11,133         5,316
 WHS training costs                                   152,659          70,060        68,362
 WHS total costs                                      334,990         319,745       303,768

 WHS 1 staff to employees ratio
 Category 3 Councils ratio164.2                         133.0            128.8         180.3
 Training cost per FTE                                 382.64          181.38         189.58
 WHS cost per FTE                                      839.66          827.82         842.42



PERFORMANCE MEASURE
Service          Indicator                                  Performance          Methodology
                                                              Measure
Overall WHS               Compliance internal               2018/19 80%          Internal and external audits run each
Performance               /external audit of WHS            2017/18 73%          alternate year
                          Management Systems                2016/17 68%
                          minimum score of 70%
                          for category 3 Councils




                                                                                                       Page 118